PatrolGuide™ Support
Need assistance with PatrolGuide™? Our support team is here to help. If you’re experiencing technical issues or have questions about the platform, please contact us using the information below.
Contact Support
Email: support@patrolguide.net
We’ll respond as quickly as possible to assist with technical questions, account issues, or general support requests.
Officer Support
If you’re an officer experiencing login or account access issues, please contact your department administrator first. Department administrators manage user accounts and permissions and can often resolve account-related issues quickly.
Department Administrator Support
Department administrators may contact us directly for assistance with:
- Account setup
- Incident imports
- Technical support
- Platform questions
For administrator assistance, email support@patrolguide.net.
Frequently Asked Questions
Does PatrolGuide™ work without an internet connection?
Yes. Once you’ve logged in and downloaded your department’s data, PatrolGuide™ continues to operate offline. The application automatically checks for updates the next time it is opened while connected to the internet.
I can’t log in. What should I do?
Officer accounts become active after your department has published incident data. If you’re unable to log in, contact your department administrator to verify your account has been configured correctly.